If you’ve received an email from [email protected], you’re not alone. Many Airbnb hosts and guests have reported messages from this address, often containing important updates or requests for action. But with the rise in phishing scams, it’s smart to double-check: Is [email protected] really from Airbnb? Here’s what you need to know.
What Is [email protected]?
[email protected] is an email address used by Airbnb to contact users—especially hosts—about account updates, payout methods, and other platform-related actions. While it’s not the main support address, community discussions and Airbnb’s own representatives have confirmed that emails from this address can be legitimate.
How to Recognize Legitimate Airbnb Emails
To protect yourself from phishing, always check for these signs when you receive an email from [email protected]:
- Sender domain: The email should come from
@airbnb.com, not a lookalike domain. - Personalization: Legitimate emails typically address you by your Airbnb account name.
- No urgent threats: Airbnb doesn’t threaten to close your account immediately or ask for sensitive info by email.
- Links: Hover over links (don’t click!) to ensure they point to
airbnb.com.
What Should You Do If You Receive an Email From [email protected]?
- Don’t panic. Receiving an email from this address is often routine.
- Verify the request. If the email asks you to update payment methods or provide sensitive information, log in directly to Airbnb’s website (not via email links) to check for notifications.
- Contact Airbnb support. If you’re unsure, reach out to Airbnb through their official help center for confirmation.
What If You Suspect a Phishing Attempt?
- Do not click on any links or download attachments.
- Forward the suspicious email to Airbnb’s official security team ([email protected]).
- Change your password if you suspect your account may have been compromised.
Frequently Asked Questions
Is [email protected] listed on Airbnb’s help pages?
No, it’s not on the main list of Airbnb support emails, but it has been confirmed as used by Airbnb for certain communications.
Should I trust every email from [email protected]?
Not automatically. Always verify the content and context, especially if the email requests sensitive information or urgent action.
What are the main official Airbnb email addresses?
| Email Address | Purpose |
|---|---|
| [email protected] | General support |
| [email protected] | Automated notifications |
| [email protected] | Urgent support |
| [email protected] | Host updates, account actions |
Final Tips for Staying Safe
- Always access your Airbnb account by typing the URL directly into your browser.
- Enable two-factor authentication for extra security.
- Stay updated: Bookmark Airbnb’s official help center for the latest advice.
Have you received an email from [email protected]? Share your experience in the comments below, and help keep the Airbnb community informed and safe!
