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Techsplained, the show that demystifies vacation rental tech

techsplained vacation rental tech

Techsplained is a show that helps vacation rental property managers and owners clearly understand what industry tech solutions do. Every week, Deborah Labi from The Guest Innspector publishes a 15-minute interview with a solution provider. No chit-chat, just clear explanations of what one solution does and who it is for. Deborah has agreed to share with us more about the show and let us share a few videos of it.

Why Techsplained?

Techsplained came about because of my consultancy The Guest Innspector. The report I produce after an ‘innspection’ includes recommendations, so I need to know what is available out there to be able to make the best recommendations, whether it’s to save my client money, time, improve their website, business systems, guest experience, etc. So I needed to know “who’s who and what do they do” in our industry.

What is Techsplained solving for?

I attend a lot of conferences with lots of sponsor booths, and I realised that if I don’t know all the software and services out there, then a lot of people wouldn’t either. So I decided to share my learnings in these interviews. How do managers and owners learn about all the software and service providers in the industry? These interviews are almost like chatting to them at a conference booth. As a (retired) property manager I ask the questions you would. They are short interviews, averaging about 15 minutes, and so if the manager is interested to learn more, then they go direct to the company. The Techsplained podcast page will become a great industry resource. If you are looking for software or a service, you can do a search on the page, eg dynamic pricing, guest data, security deposits, listen to the relevant interviews and explore the one(s) that interest you.

Who is the audience for your vacation rental tech show?

Any vacation or short-term rental manager or owner, with any number of properties and any size company. The companies interviewed so far have services whose target audience is usually everyone, and some are for the slightly larger business. But it’s really for anyone who wants to know what’s going on in the industry. Anyone who is curious about who’s doing what in this industry. Do you know what’s out there? There is so much! It’s also great to be able to share what you’ve learned and help others.

What makes you a great host for this kind of show?

I have 15 years of industry experience behind me (I am a “retired” property manager now) and The Guest Innspector has enabled me to put all of my knowledge to work helping others improve their business and their guest’s experience. Techsplained has enhanced that knowledge. I love learning by talking and listening. Plus, curiosity and a lack of fear of being in front of the camera, or making mistakes, help too. It also boils down to love: love of the industry, the people in it, attending conferences, technology and I do love a challenge! I knew nothing about podcasts when I started!

Anything else people should know about the show?

An interview is released every Techsplained Tuesday. People can either watch or listen to the episodes and they are available on all the usual podcast sites, like Spotify, Apple, and Google podcasts (under “Techsplained with The Guest Innspector“). The episodes are short and sweet. No hot air, chit-chatting, just straight to the point, so it’s a great investment of your time. Plus you get to meet all the wonderful people in the industry!

Deborah can be contacted here: [email protected]


Rental Scale-Up

Thibault is the founder of Rental Scale-Up. He owns vacation rentals in St. Barths and Bali. He also leads innovative projects for companies within the vacation rental industry. Feel free to reach out to Thibaut Masson on Linkedin.


Table of Contents

Dear Short-Term Rental Industry Member, Join Our Scalers Network

Our Mission

We bring together short-term rental industry members to create valuable business and personal relationships. With the support of vetted peers, you can deliver on your next individual project goals faster, work in private groups to share doubts and successes, and become a new voice that shapes the conversation about our industry.

Whether you are a property manager, an owner, an industry vendor, a listing site operator, an investor, or a consultant, you can become a member of our Rental Scale-Up family.  As property managers and industry vendors may not have the same needs, some of our activities work by affinity groups. For instance, we have one version of the mastermind group sessions reserved for property managers and owners, and another one for vendors and listing sites. This way, you get feedback from peers who understand your pains and can get you faster to getting results.

1. Action, Transformation & Results

  • Mastermind Group for Property Managers & Owners: A mastermind group is a group of peers who meet to give each other advice and support. Facilitated by Rental Scale-Up. One session every 2 weeks with your group for a least 3 months.
  • Ask a Property Manager: Hosts, owners and property managers benefit from the experience of a successful property manager. (1 per month)
  • Groupwork: Report of the month co-creationA group of Scalers volunteer to write a report on the topic of the month. The result is published on RentalScaleUp.com, with full credits to each participants. (1 per month)
  • Mastermind Group for Industry Vendors & Listing Site Operators: A mastermind group is a group of peers who meet to give each other advice and support. Facilitated by Rental Scale-Up. One session every 2 weeks with your group for a least 3 months.
  • Ask an Expert Anything (for vendors and listing sites): An outside expert (e.g. a copywriter) shares their experience on a topic in an Ask Me Anything (1 per month)

2. News & Live Discussions

  • Investment & Deals  Discussion: Thibault and an M&A specialist/VC go over recent deals, M&A, investment rounds. Live, monthly.
  • Curated news: Save time. We read the news for you, curate the articles, and add our exclusive comments (weekly, in the Network Newsletter)
  • US Trends & Data Discussion: We analyze AirDNA’s latest report on US trends and zoom in on key markets (e.g. urban vs vacation rental markets).  Network members share what they see in the markets. Live, monthly.
  • Monthly Live online conference: Every month, our Network deep dives into a topic that is crucial to the short-term rental industry. 3 experts share their insights, best practices and answer your questions live.
  • European Trends & Data Discussion: We analyze AirDNA’s latest report on European trends and zoom in on key markets (e.g. UK, France, Italy, Spain).  Network members share what they see in the markets. Live, monthly.
  • Weekly Teardown with Thibault: Rental Scale-Up founder tears down one business news, every week, live.  Networker members share their views. No filter.

3. Facilitated Networking

  • Networking Booster: Meet new business partners and improve your networking game at an online event. Our team facilitates the event to make it easy for you to connect with your peers. (monthly)
  • Business Profile: Each new Scaler gets their profile featured in a dedicated article on RentalScaleUp.com. Get more visibility and authority.
  • In-Person Meetups: We meet in real life, either during a large vacation rental conference or in a city of our choice (quarterly)
  • Job Offers: Network members can not only see job offers but also post theirs. If desired, job offers can be extended to all Rental Scale-Up readers (free and paid).

4. Deals on industry software and products

  • Get Discounts: Enjoy exclusive deals brought to you by fellow Network members. Only in our Deals section. Monthly.
  • Offer Deals and Discounts: Network members may offer exclusive deals to fellow members, from discounts on stays at their properties to lifetime deals on vacation rental software. Only in our Deals section. Monthly.

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Scalers comes in 3 levels:

  • Scalers Insights, the limited, content-only version of the network. Great those who just want to get the insights but have less time for business transformation.
  • Scalers Network: Transform your business and get results. Get more things done. You get support, accountability, networking, training, and investment opportunities
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