fbpx
skift uture-of-lodging-forum/

Airbnb hosting cleaning commitment: 5-step protocol, Education & Online Quiz to get the Airbnb Cleaning Highlight

Airbnb new cleaning protocol

In April 2020, Airbnb announced its Enhanced Cleaning Initiative. The company had already published some a few simple cleaning checklists and guidelines earlier that month, but something bigger was coming. Indeed, on June 7, the company rolled out its Airbnb Hosting Cleaning Commitment: More educational content, a 38-page cleaning handbook, 18-page starter guide, and online quiz about this Enhanced Cleaning Protocol.

Airbnb hosts who learn about the 5-step protocol (Prepare, Clean, Sanitize, Check, and Reset) and complete the quiz are then able to commit to the cleaning protocol. Hosts who do so will get a special cleaning highlight on their listing page and will be able to display a “Committed to clean” sign at their property.

The Airbnb Hosting Cleaning Commitment Quiz

Hosts enter the Airbnb Hosting Cleaning Commitment quiz by clicking on the “Commit to the cleaning protocol” button.

Airbnb commit to the cleaning protocol

Then, they land on the Enhanced Cleaning protocol page, where they get:

enhanced cleaning protocol by Airbnb
  • A short introduction about the initiative
  • A chance to learn again about the 5-step Airbnb cleaning protocol
    • Step 1: Prepare for safer cleaning
    • Step 2: Clean dust and debris
    • Step 3: Sanitize with disinfectant
    • Step 4: Check your room-by-room checklists
    • Step 5: Reset the room
  • The actual pre-commitment quiz

Here’s what some of the Airbnb Cleaning Resources look like:

Airbnb cleaning resources

Answers to Airbnb’s cleaning quiz for hosts

The answers to Airbnb’s cleaning quiz are not difficult: This is an open-book test, so you can go and read Airbnb’s cleaning resources any time you need. Also, if you pick the wrong answer, you are told why, and you can try again. The goal is to educate hosts and to make them understand the basics of the enhanced cleaning protocol.

airbnb host cleaning quiz

Commit to get a special Cleaning Highlight

Once hosts who complete the Airbnb cleaning quiz, then they can unlock their listing highlight. This is a symbol that will go at the top of their listing. It will give more visibility to their cleaning efforts.

Airbnb cleaning protocol commit

Before getting this special cleaning highlight, hosts have to go through one more step: They have to click on a “Commit to clean” button, where they can once again review the cleaning commitment. They are reminded that:

  • They need to fully implement this Airbnb cleaning protocol
  • They may be removed from the program or from Airbnb, should they not comply with the protocol.
  • They also need to abide by cleaning guidelines issued by local authorities.
airbnb cleaning commitment

Cleaning commitment completed: Listing Highlight awarded

airbnb cleaning highlight

This is what the Airbnb cleaning highlight text looks like on a listing page:

Airbnb cleaning highlight

The Airbnb Booking Buffers: 24 hours or 72 hours

The US version of the Airbnb cleaning handbook specifies that the CDC recommends that hosts wait 24 hours between stays. To that end, Airbnb invites hosts to add a 24-hour vacancy period between stays, by changing the preparation time setting for their listing.

Airbnb booking buffer

Hosts who are not able to commit to cleaning protocol can instead opt to offer a booking buffer. This is a feature in the Availability settings of their listing whereby there is a 72-hour (3 days) gap between stays. These booking buffers had been announced by Airbnb as part of their Enhanced Cleaning Initiative.

The Airbnb Cleaning Handbook

To pass the Airbnb commitment test, you may need to study the Airbnb cleaning handbook. To help you, we have created a dedicated article and a link to PDF version of the Airbnb cleaning manual.

airbnb cleaning handbook

Conclusion: An honor-based Commitment?

For the moment, it is not clear who Airbnb will be enforcing and controlling the compliance with its host cleaning protocol. We should be getting more details soon.

We had already seen How to add key Vrbo cleaning practices to your listings after Vrbo and HomeAway announced their enhanced Cleaning Checklist (to increase vacation rental cleanliness).

Share:

Facebook
Twitter
Pinterest
LinkedIn
Rental Scale-Up

Thibault is the founder of Rental Scale-Up. He owns vacation rentals in St. Barths and Bali. He also leads innovative projects for companies within the vacation rental industry. Feel free to reach out to Thibaut Masson on Linkedin.

scaler

Table of Contents

Dear Short-Term Rental Industry Member, Join Our Scalers Network

Our Mission

We bring together short-term rental industry members to create valuable business and personal relationships. With the support of vetted peers, you can deliver on your next individual project goals faster, work in private groups to share doubts and successes, and become a new voice that shapes the conversation about our industry.

Whether you are a property manager, an owner, an industry vendor, a listing site operator, an investor, or a consultant, you can become a member of our Rental Scale-Up family.  As property managers and industry vendors may not have the same needs, some of our activities work by affinity groups. For instance, we have one version of the mastermind group sessions reserved for property managers and owners, and another one for vendors and listing sites. This way, you get feedback from peers who understand your pains and can get you faster to getting results.

1. Action, Transformation & Results

  • Mastermind Group for Property Managers & Owners: A mastermind group is a group of peers who meet to give each other advice and support. Facilitated by Rental Scale-Up. One session every 2 weeks with your group for a least 3 months.
  • Ask a Property Manager: Hosts, owners and property managers benefit from the experience of a successful property manager. (1 per month)
  • Groupwork: Report of the month co-creationA group of Scalers volunteer to write a report on the topic of the month. The result is published on RentalScaleUp.com, with full credits to each participants. (1 per month)
  • Mastermind Group for Industry Vendors & Listing Site Operators: A mastermind group is a group of peers who meet to give each other advice and support. Facilitated by Rental Scale-Up. One session every 2 weeks with your group for a least 3 months.
  • Ask an Expert Anything (for vendors and listing sites): An outside expert (e.g. a copywriter) shares their experience on a topic in an Ask Me Anything (1 per month)

2. News & Live Discussions

  • Investment & Deals  Discussion: Thibault and an M&A specialist/VC go over recent deals, M&A, investment rounds. Live, monthly.
  • Curated news: Save time. We read the news for you, curate the articles, and add our exclusive comments (weekly, in the Network Newsletter)
  • US Trends & Data Discussion: We analyze AirDNA’s latest report on US trends and zoom in on key markets (e.g. urban vs vacation rental markets).  Network members share what they see in the markets. Live, monthly.
  • Monthly Live online conference: Every month, our Network deep dives into a topic that is crucial to the short-term rental industry. 3 experts share their insights, best practices and answer your questions live.
  • European Trends & Data Discussion: We analyze AirDNA’s latest report on European trends and zoom in on key markets (e.g. UK, France, Italy, Spain).  Network members share what they see in the markets. Live, monthly.
  • Weekly Teardown with Thibault: Rental Scale-Up founder tears down one business news, every week, live.  Networker members share their views. No filter.

3. Facilitated Networking

  • Networking Booster: Meet new business partners and improve your networking game at an online event. Our team facilitates the event to make it easy for you to connect with your peers. (monthly)
  • Business Profile: Each new Scaler gets their profile featured in a dedicated article on RentalScaleUp.com. Get more visibility and authority.
  • In-Person Meetups: We meet in real life, either during a large vacation rental conference or in a city of our choice (quarterly)
  • Job Offers: Network members can not only see job offers but also post theirs. If desired, job offers can be extended to all Rental Scale-Up readers (free and paid).

4. Deals on industry software and products

  • Get Discounts: Enjoy exclusive deals brought to you by fellow Network members. Only in our Deals section. Monthly.
  • Offer Deals and Discounts: Network members may offer exclusive deals to fellow members, from discounts on stays at their properties to lifetime deals on vacation rental software. Only in our Deals section. Monthly.

Ready to join right now?

Scalers comes in 3 levels:

  • Scalers Insights, the limited, content-only version of the network. Great those who just want to get the insights but have less time for business transformation.
  • Scalers Network: Transform your business and get results. Get more things done. You get support, accountability, networking, training, and investment opportunities
  • Scalers Network+ : Avoid the hassle of quarterly payments and pick an annual membership. Qualify for bonuses good for your business (e.g. lead generation)

Not quite ready? Sign up for our free newsletter

Weekly insights straight into your email inbox.

On Key

Related Posts

airbnb 2022 summer release update

Airbnb 2022 Summer update release

On May 11, Airbnb will release its 2022 Summer update. Here’s what we can expect from it, as hinted by Brian Chesky, the company’s CEO and guessed by our Rental

Actionable insights

Take the Right Decisions for Your Rental Business thanks to our Weekly Industry Brief.

Exclusive newsletter for rental entrepreneurs.