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Vacation Rental World Summit 2020 – Full program & speaker roster

vacation rental world summit 2020 - rental scale-up
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vacation rental world summit 2020 - rental scale-up

Time zone: Central European Time. Videos Live + On-Demand Replay for all time zones. Get the ticket, keep the videos forever.

Schedule: October 11th, 2020

2:00pm-2:15pm – Opening

VRWS Opening – Antonio Bortolotti

2:15pm-3:00pm – Session 1:


The State of Vacation Rental 2020: a Data-Based Approach – Trends, Patterns and Evolution in the COVID-19 Era (Pierre Becerril – Transparent)

Since the 5th edition of VRWS in 2018, Transparent founder and CEO Pierre Becerril shares trends, patterns and the evolution occurring in our industry through data collected at a granular level among hosts and Property Managers in Europe and in North America. Covid-19 has deeply impacted the industry at all levels. In this session, we’re going to see how the market and demand are behaving across Europe and North America and what trends can be spotted for the upcoming months, so we can adjust our strategy and offer accordingly.
Q&A with you directly from home

2022 vacation rental conference


3:00pm-3:45pm – Session 2:

Cottage Industry 3.0 – The Future of Hospitality is Coming Home (Matt Landau – VRMB.com)


From industry steward Matt Landau comes Cottage Industry 3.0: a bold vision for the future of hospitality where professional vacation rentals are strategically positioned to win. Landau argues the COVID-19 pandemic has caused gradual shifts that were happening over time to accelerate and form a new hierarchy of hospitality. With roots in the original cottage industry, Cottage Industry 3.0 is fueled by personality, craftsmanship, and lifestyle design proving that with the right technology in place, small and specialized is not just a long-term plan, it is the future.
Q&A with you directly from home


3:45pm-4:00pm Coffee Break – 15 minutes offline

4:00pm-4:30pm

Virtual Meeting Rooms

Pick Your 10 Minute Favourite Mini-Session, Learn, Interact and Ask Your #1 Question & Get Answered In Real Time (Check All Virtual Meeting Rooms Mini-Sessions )

4:30pm-5:15pm – Session 3:

Actionable Tips to Adapt to the New Travel Landscape (Alessandro Pacilio, Senior Product Marketing Manager, Booking.com)

Q&A with you directly from home

5:15pm-6:00pm – Session 4:

Quality, Safety and Peace of Mind: 7 different approaches to creating a competitive advantage for vacation rentals, and what it means for owners and property managers.

Panel moderated by Alex Nigg, Founder – Properly, with: Travis Riner, Head of Operations and Quality | Homes & Villas by Marriott International; Amy Hinote, Founder and Editor, VRMIntel; Lissa Terrel, Head of all Supply-Side Products for Vacation Rentals | Booking.com; Ruud Smeets, Chief Executive Officer at Traum-Ferienwohnungen GmbH & COO at OYO Vacation Homes

From no standards to a hundred standards: what’s a host / owner to do? Does it actually matter – do guests care? What’s the evidence? Why are we doing this – to fix a short term problem, to prepare our category for lasting advantage, or to forestall impending regulatory constraints? How do we measure success? And what’s the opportunity?
Q&A with you directly from home

6:00pm-6:15pm – Coffee Break – 15 minutes offline

6:15pm-6:45pm

Virtual Meeting Rooms

Pick Your 10 Minute Favourite Mini-Session, Learn, Interact and Ask Your #1 Question & Get Answered In Real Time (Check All Virtual Meeting Rooms Mini-Sessions )

6:45pm-7:30pm: Session 5:

VR Tech Competition: 3 start-ups on stage to Innovate our industry (led by Vanessa de Souza Lage)

Each year Rentals United CMO and VrTech Founder Vanessa de Souza Lage launches the VrTech competition, aimed at raising attention on the most promising Start Ups in the Vacation Rental space. Competition culminates on the VRWS stage, where 3 finalists show the world how they innovate the industry and bring all of us real benefits in the way we manage, run and operate our VR businesses. Make sure you don’t miss out on this year’s VrTech finalists, check what they do and vote your favorite Start Up directly from home.

7:30pm-8:15pm – Session 6:

How Vacation Rental Manager Needs Change Over Time (Terry Whyte, CEO, Anna Maria Island Beach Rentals Inc.; Wes Melton, Founder, Nokori; Matt Landau, Founder, VRMB)

Summary: As vacation rental managers grow in property count, their technology needs change dramatically. In a first presentation of its kind, researchers Wes Melton (Nokori), Terry Whyte (Vacation Rental Software Guy), and Matt Landau (VRMB.com) will share findings from interviews with over 1,000 international managers in order to equip managers of all sizes with a heads up on the obstacles they are soon to face.
Q&A with you directly from home


8:15pm-8:30pm

Closing Day 1 – Antonio Bortolotti

Schedule: October 11th, 2020

2:00pm-2:15pm

Welcome, Program – Antonio Bortolotti

2:15pm-3:00pm – Session 7:

How to Maximise Short-Term Rental Revenue in a Post-Covid World (Tom Caton, Chief Revenue Officer – AirDNA)

Summary: the impact of the coronavirus crisis on short-term rental markets worldwide has been varied and hugely complex, making it difficult for vacation rental managers to understand the nuances of their market. Globally, demand hasn’t completely evaporated, just evolved. So which markets are growing in spite of coronavirus? How can STR operators ensure that they are pricing right to reflect demand? How far in advance are travellers booking places, and what property types are proving to be the most popular?

Tom Caton from world-leading provider data and analytics firm AirDNA will share his perspective on current short-term rental trends, as well as predictions for Airbnb and Vrbo in a post-covid world. His presentation will explore how travel demand has fluctuated across Europe and North America over the course of the pandemic, with a deep-dive into several markets to analyse the regional trends that are driving industry recovery.
Q&A with you directly from home

3:00pm–3:45pm – Session 8:

Attracting Today’s Traveler (Lisa Chen – Vice President, Global Lodging Connectivity & Solutions at Expedia Group)

We’ve surveyed over 900 travelers and partners to find out exactly how their needs and expectations are changing as a result of the impact of COVID-19. In this session we’ll cover what travelers value most as they think about booking their next vacation — and how you can inspire them to book with you.

Key Topics:
– The value of offering flexibility to travelers
– How to show travelers you take cleaning seriously
– Vrbo traveler marketing initiatives to drive demand
– General best practices to make your listing stand out
Q&A with you directly from home

3:45pm-4:00pm – Coffee Break – 15 minutes offline

4:00pm-4:30pm

Virtual Meeting Rooms

Pick Your 10 Minute Favourite Mini-Session, Learn, Interact and Ask Your #1 Question & Get Answered In Real Time (Check All Virtual Meeting Rooms Mini-Sessions )

4:30pm-5:15pm – Session 9

Profitability vs Revenue: the road ahead for your business. (Simon Lehmann – Co-Founder and CEO, AJL Consulting)

The past years have been a mantra for growth, scale and consolidation at all costs, yet the recent crisis has shown the total weakness of an approach that crowns revenue over profitability. Oxygen in the STR business is not about/no longer the cash a company can attract through funding; it is about a company ability to be profitable. You can’t build a business on the back of one demand channel, for it would be the same as laying all your eggs in one basket: too risky! You need to really understand your cost drivers, then allocate them precisely in order to understand the profitability of your portfolio on a unit basis and then build sustainability and profit from it.
Q&A with you directly from home

5:15pm-6:00pm Session 10

Around the world in 80 protocols: a showcase of actionable best practices from around the world, well beyond Covid 19: what works, how to measure it, and how much it costs (Alex Nigg, Founder – Properly)

Q&A with you directly from home

6:00pm-6:15pm – Coffee Break – 15 minutes offline

6:15pm-6:45pm

Virtual Meeting Rooms

Pick Your 10 Minute Favourite Mini-Session, Learn, Interact and Ask Your #1 Question & Get Answered In Real Time (Check All Virtual Meeting Rooms Mini-Sessions )

6:45pm-6:50pm

VrTech Award Winners

6:50pm-7:35pm – Session 11

Building Confidence in Travel (Chris Stephenson – Senior Director HVMI)

Now more than ever, travellers are carefully weighing their options on when and where to go and stay. Not only do they want to be inspired, but they also expect peace of mind throughout their journey. How can we continue to strengthen consumer trust in travel? What measures can be implemented at a high and consistent level of quality to deliver on what guests value most? What can we communicate, particularly when it comes to safety, flexibility and service? Learn more about how the challenge of navigating the complexity and ever-changing nature of travel is an unprecedented opportunity to build consumer confidence in the new normal.
Q&A with you directly from home

7:35pm-8:20pm – Session 12

Riding the Rollercoaster of a Pandemic (as a Property Manager)(Graham Donoghue – CEO, Sykes Holiday Cottages)

When you are big you fall, faster and harder. Over 500,000 customers call / email at once. 800 people have to work from home. Press and social media explode. Graham plans to share how the team navigated these challenges. Lessons learned that are now in production and his views on the new norm for Sykes and the complex role of a property manager.
Q&A with you directly from home

8:20pm-8:30pm

Closing – Antonio Bortolotti

vacation rental world summit 2020 - rental scale-up

What do you get with your Vacation Rental World Summit 2020 ticket?

  • Attend all Sessions of the Vacation Rental World Summit from the comfort of your home – No session is concurrent, so you will truly get the most of the event.
  • Ask your #1 Question in each session and get the answer in real time.
  • Access all Recordings on Demand and For Life to watch at leisure.
  • Engage with motivated and committed fellow peers to exchange ideas, tips, strategies and solutions.
  • Meet Service Providers in Virtual Meeting Rooms ready to help you out streamlining your business.
  • Access to a special “Surprise” contest, we’re launching among all attendees shortly after you register for VRWS20! The winner will get 2 tickets to attend VRWS2021 + a free weekend at either Casa Teulada in Sardinia, or The White House On Lake Maggiore in Italy.
  • BONUS: Unlimited Lifetime  Access to all VRWS2019 Recordings + MP3 audio files 

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Rental Scale-Up

Thibault is the founder of Rental Scale-Up. He owns vacation rentals in St. Barths and Bali. He also leads innovative projects for companies within the vacation rental industry. Feel free to reach out to Thibaut Masson on Linkedin.

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Table of Contents

Dear Short-Term Rental Industry Member, Join Our Scalers Network

Our Mission

We bring together short-term rental industry members to create valuable business and personal relationships. With the support of vetted peers, you can deliver on your next individual project goals faster, work in private groups to share doubts and successes, and become a new voice that shapes the conversation about our industry.

Whether you are a property manager, an owner, an industry vendor, a listing site operator, an investor, or a consultant, you can become a member of our Rental Scale-Up family.  As property managers and industry vendors may not have the same needs, some of our activities work by affinity groups. For instance, we have one version of the mastermind group sessions reserved for property managers and owners, and another one for vendors and listing sites. This way, you get feedback from peers who understand your pains and can get you faster to getting results.

1. Action, Transformation & Results

  • Mastermind Group for Property Managers & Owners: A mastermind group is a group of peers who meet to give each other advice and support. Facilitated by Rental Scale-Up. One session every 2 weeks with your group for a least 3 months.
  • Ask a Property Manager: Hosts, owners and property managers benefit from the experience of a successful property manager. (1 per month)
  • Groupwork: Report of the month co-creationA group of Scalers volunteer to write a report on the topic of the month. The result is published on RentalScaleUp.com, with full credits to each participants. (1 per month)
  • Mastermind Group for Industry Vendors & Listing Site Operators: A mastermind group is a group of peers who meet to give each other advice and support. Facilitated by Rental Scale-Up. One session every 2 weeks with your group for a least 3 months.
  • Ask an Expert Anything (for vendors and listing sites): An outside expert (e.g. a copywriter) shares their experience on a topic in an Ask Me Anything (1 per month)

2. News & Live Discussions

  • Investment & Deals  Discussion: Thibault and an M&A specialist/VC go over recent deals, M&A, investment rounds. Live, monthly.
  • Curated news: Save time. We read the news for you, curate the articles, and add our exclusive comments (weekly, in the Network Newsletter)
  • US Trends & Data Discussion: We analyze AirDNA’s latest report on US trends and zoom in on key markets (e.g. urban vs vacation rental markets).  Network members share what they see in the markets. Live, monthly.
  • Monthly Live online conference: Every month, our Network deep dives into a topic that is crucial to the short-term rental industry. 3 experts share their insights, best practices and answer your questions live.
  • European Trends & Data Discussion: We analyze AirDNA’s latest report on European trends and zoom in on key markets (e.g. UK, France, Italy, Spain).  Network members share what they see in the markets. Live, monthly.
  • Weekly Teardown with Thibault: Rental Scale-Up founder tears down one business news, every week, live.  Networker members share their views. No filter.

3. Facilitated Networking

  • Networking Booster: Meet new business partners and improve your networking game at an online event. Our team facilitates the event to make it easy for you to connect with your peers. (monthly)
  • Business Profile: Each new Scaler gets their profile featured in a dedicated article on RentalScaleUp.com. Get more visibility and authority.
  • In-Person Meetups: We meet in real life, either during a large vacation rental conference or in a city of our choice (quarterly)
  • Job Offers: Network members can not only see job offers but also post theirs. If desired, job offers can be extended to all Rental Scale-Up readers (free and paid).

4. Deals on industry software and products

  • Get Discounts: Enjoy exclusive deals brought to you by fellow Network members. Only in our Deals section. Monthly.
  • Offer Deals and Discounts: Network members may offer exclusive deals to fellow members, from discounts on stays at their properties to lifetime deals on vacation rental software. Only in our Deals section. Monthly.

Ready to join right now?

Scalers comes in 3 levels:

  • Scalers Insights, the limited, content-only version of the network. Great those who just want to get the insights but have less time for business transformation.
  • Scalers Network: Transform your business and get results. Get more things done. You get support, accountability, networking, training, and investment opportunities
  • Scalers Network+ : Avoid the hassle of quarterly payments and pick an annual membership. Qualify for bonuses good for your business (e.g. lead generation)

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